Refund Policy
All refund requests are to be directed to our support team via email at help@spamguardapp.com. Users are kindly requested not to seek a refund directly from payment systems or their banks before contacting our support team.
We strive to accommodate refund requests in most cases when received from users. However, there are instances where refund requests may be declined based on the following criteria:
- Features and Expectations:
- Refund requests based on the lack of features not explicitly stated by spamguardapp.com will be declined.
- Usage Duration:
- Refund requests will be declined if spamguardapp.com has been used successfully for more than 28 days after the subscription was charged.
- Active Chargebacks:
- Refund requests will be declined if information about an active chargeback was already in place at the time of the refund request.
- Correct Refund Request Procedure:
- Refund requests should strictly adhere to the procedure outlined by spamguardapp.com. Requests not following the established procedure may be declined.
- 50% Refund After Successful Scanning and Analysis:
Refund Request Procedure:
- Contact Support:
- Initiate a refund request by contacting our support team and describing the problem via email at help@spamguardapp.com.
- Provide Information:
- Present screenshots and a detailed explanation of the problem.
- Support Team Response:
- Wait for a response from the support team, either with a solution to the problem or a clear explanation that the problem cannot be fixed, and a refund is available.
- Refund Processing:
- If a refund is deemed available, our support team will file the request with the financial department.
- Refund Timeline:
- Users can expect to receive their refund within 14 business days.
- 14-Day Money-Back Guarantee:
- A 14-day money-back guarantee is applicable under the outlined conditions.
This policy is subject to periodic updates or modifications, and users are responsible for reviewing it periodically for changes.
